Refund Policy
Last updated: January 2025
Our Commitment
At ConsultUni, we want you to be completely satisfied with our services. If you're not happy with your purchase, we're here to help.
7-Day Refund Policy
We offer a 7-day refund policy for all paid services. You're eligible for a full refund if:
- You request a refund within 7 days of purchase
- You have not received your recommendations yet, OR
- You are genuinely unsatisfied with the quality of recommendations
How to Request a Refund
To request a refund:
- Email us at support@consultuni.com with your order details
- Include your registered email address
- Briefly explain the reason for your refund request
We'll process your refund within 5-7 business days.
Non-Refundable Situations
Refunds may not be provided in the following cases:
- Request made after 7 days of purchase
- User provided false or misleading information
- User violated our Terms of Service
- Refund requested after successfully using generated documents
Partial Refunds
For the Premium package, if you've already used some features (e.g., received recommendations but not documents), we may offer a partial refund on a case-by-case basis.
Free Tier
The Free tier is provided at no cost and therefore is not eligible for refunds. You can upgrade to a paid plan at any time to access additional features.
Contact Us
If you have any questions about our refund policy, please contact us at support@consultuni.com